Terms & Conditions

These terms and conditions ("Terms") govern your use of the managed website service provided by Launch My Local Site ("we", "us", "our"). By placing an order or using our service, you ("the Customer", "you") agree to be bound by these Terms. Please read them carefully before proceeding.

1. Service Description

Launch My Local Site provides a managed website service for local businesses, sole traders, and small brands. Our service includes the design, build, hosting, and ongoing maintenance of a professional website tailored to your business.

The core service includes tailored website copy written on your behalf, essential website pages, domain name registration and hosting, mobile-friendly responsive design, search engine friendly setup with Google submission on launch, a fully optimised Google and Bing Map Listing, GDPR-compliant cookie consent, and ongoing maintenance and updates for the duration of your plan.

Optional extras such as logo design, contact forms, blog setup, blog writing, Google Ads management, image packs, and bespoke requirements are available at additional cost, quoted and agreed with you before any work begins.

2. Pricing and Payment Terms

The website build is a one-off cost of £450. Ongoing hosting and maintenance is £15 per month on a rolling monthly basis. All prices are inclusive of VAT where applicable.

• Rolling monthly, no minimum term: Hosting and maintenance starts on the day your website goes live, is billed monthly in advance, and continues on a rolling basis. There is no fixed contract period. You can cancel at any time with 30 days' written notice by email.
• What's included in maintenance: Minor content updates such as new services, updated contact details, fresh testimonials, or changes to existing copy are included in your monthly hosting and maintenance fee at no additional cost.
• Maintaining a website we did not build: Where we maintain an existing website built by someone else, the scope and monthly price are agreed in writing before we start, and the same rolling monthly terms and 30 days' notice apply. We will tell you about any faults we find when we take the site on, but we are not responsible for problems that existed before then, and fixing them may be quoted separately.
• Minor updates included: Small content changes such as prices, opening hours, images and team details are included in your monthly plan at no additional charge.
• Additional work: Developments, enhancements, additional features, new functionality, additional pages beyond the original scope, or substantial changes to the site structure or design are subject to an additional charge and will be quoted for accordingly. No additional work will commence without your prior agreement to the quoted cost.
• Optional extras: Any extras discussed during the enquiry process will be charged as one-off fees or added to your monthly plan as described at the time of agreement.

We reserve the right to adjust the monthly hosting and maintenance fee. You will be given at least 30 days' written notice of any price change, and you may cancel before it takes effect.

3. Payment Timing

No payment is required until your website has been built, reviewed, and approved by you for launch. The one-off build fee is due only once you have given written approval (by email) for your site to go live.

Your monthly hosting and maintenance starts on the day your website goes live. The first monthly payment is due on that day, and further payments on the same date each month after that.

If payment is not received within 14 days of the due date, we reserve the right to suspend your website until the outstanding balance is settled.

4. Service Delivery and Timelines

We aim to deliver a preview of your website for review within a reasonable timeframe, typically within 7 to 14 days of receiving all required information from you. Timelines may vary depending on the complexity of your requirements and the responsiveness of your feedback.

One round of revisions is included in the core package. Additional revision rounds may be subject to an additional charge, which we will agree with you in advance.

We are not responsible for delays caused by your failure to provide content, feedback, or approvals in a timely manner.

5. Content and Intellectual Property

Your website is yours: You own the website we build for you outright, including its design, its code, the copy we write for it and all of its files. Your domain name is yours too. While your plan is active, we register and manage it on your behalf.

When your plan ends: If you cancel your plan, or it ends for any other reason, we will transfer your domain name to you and provide a complete copy of your website's files and content at no charge, within 30 days of your plan ending. You are free to host your website anywhere you like.

Third-party components: Some parts of any website, such as open-source software, fonts and stock photos, belong to the people who made them and are used under their own licences, so neither of us owns them. Everything we create for you is yours.

Content you provide: You retain ownership of any content, images, logos, or materials you supply to us. By providing this content, you confirm that you have the right to use it and grant us permission to use it on your website.

Portfolio use: We may use anonymised screenshots or descriptions of your website in our portfolio or marketing materials unless you notify us in writing that you do not wish us to do so.

6. Customer Responsibilities

You agree to:

• Provide accurate and complete information about your business as requested during the quote and build process.
• Review your website preview and provide feedback or approval within a reasonable timeframe (we recommend within 7 working days).
• Ensure any content, images, or materials you provide do not infringe the intellectual property rights of any third party.
• Notify us promptly of any changes to your business details, contact information, or payment details.
• Not use the website for any unlawful purpose or to publish content that is defamatory, misleading, or harmful.

7. Limitation of Liability

We take pride in the quality of our work and aim to provide a reliable, professional service at all times. However, to the fullest extent permitted by law:

• Our total liability to you for any claim arising from or in connection with the service shall not exceed the total amount you have paid to us in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, or consequential losses, including loss of profit, loss of business, or loss of data, however caused.
• We are not responsible for any loss or damage resulting from factors outside our reasonable control, including but not limited to third-party hosting outages, internet connectivity issues, cyberattacks, or force majeure events.
• We do not guarantee any specific results from your website, including search engine rankings, visitor numbers, or business enquiries. Search rankings depend on competition, search engine algorithms, and other external factors beyond our control.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

8. Website Hosting and Uptime

Your website hosting is included in your monthly plan for as long as your plan remains active. We use reputable third-party hosting providers and take reasonable steps to ensure your website remains available and performs well.

While we aim for high availability, we do not guarantee 100% uptime. Occasional downtime may occur due to scheduled maintenance, hosting provider issues, or circumstances beyond our control. We will make reasonable efforts to resolve any downtime promptly and keep you informed where appropriate.

If your plan is cancelled or terminated, your website and hosting will be taken offline at the end of your notice period. Your domain name and a complete copy of your website are handed over to you as described in section 5.

9. Cancellation and Termination

Cancelling your plan: There is no minimum term. You may cancel your hosting and maintenance plan at any time by giving 30 days' written notice by email to hello [at] launchmylocalsite [dot] co [dot] uk. Your final payment covers the notice period, after which no further charges apply. Your domain name and a complete copy of your website are handed over to you as described in section 5, so you can take your site elsewhere.

Cancellation before launch: If you decide not to proceed before your website has been approved for launch, you may cancel without charge. Any one-off extras already completed (such as logo design) may still be payable.

Termination by us: We reserve the right to terminate your plan immediately if you breach these Terms, fail to make payment within 30 days of it being due, or use the service for any unlawful purpose. In such cases, no refund will be given for any prepaid period.

On termination: When your plan ends, your website will be taken offline and your hosting will cease. Your website and domain name remain yours, and we will hand them over to you as described in section 5.

10. Data Protection

We take the protection of your personal data seriously. Any personal information you provide to us will be handled in accordance with our Privacy & Cookie Policy, which forms part of these Terms.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by placing a notice on our website at least 30 days before the changes take effect.

Your continued use of the service after any changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your plan in accordance with Section 9.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these Terms, or need to contact us for any reason, please get in touch: